As an extension of our service, Capestone offers additional Service Level Agreements for the internet packages: Temporary Internet (The Netherlands and Europe), 4G Back-up and the All-In One Solutions.
Every partner has its own wishes and requirements regarding the wireless broadband connection. For this reason Capestone works with three different Service Level Agreement levels. In this way you can be sure that you always receive the best service at any time. The different levels describe the additional quality of the service between Capestone and you as a partner.
Apply directlySLA A (Always Online) | SLA N (Next Business Day) | SLA O (Office Hours) | |
---|---|---|---|
Service windows | 24×7 | Office hours | Office hours |
KPI: Availability | 99,70% | 99,40% | 95% |
KPI: Response time | < 2 hours | < 6 hours | < 8 hours |
KPI: Recovery time | < 4 hours | < 8 hours | < 24 hours |
Costs per router per month | € 5,00 | € 2,50 | € 1,25 |
* For both SLA N and SLA O, hours apply within office hours. Only SLA A (Always Online) is calculated based on clock hours.
There is a one-time fee associated with the Service Level Agreements. These are as follows:
For more information on the Service Level Agreements
View the service description hereCapestone bv Haagse schouwweg 6 2332KG Leiden The Netherlands