As an extension of our service, Capestone offers additional Service Level Agreements to our partners. This can be done when purchasing internet packages such as: Temporary Internet (The Netherlands, Europe und Premium), 4G Back-up and the All-In One Solutions. But you can also purchase an SLA from us when purchasing other products from the Capestone & Comgate portfolio.
Every partner has its own wishes and requirements regarding the wireless broadband connection. For this reason Capestone works with three different Service Level Agreement levels. In this way you can be sure that you always receive the best service at any time. The different levels describe the additional quality of the service between Capestone and you as a partner.
Buy directlySLA A (Always Online) | SLA N (Next Business Day) | SLA O (Office Hours) | |
---|---|---|---|
Service windows | 24×7 | Office hours | Office hours |
KPI: Availability | 99,70% | 99,40% | 95% |
KPI: Response time | < 2 uur | < 6 uur | < 8 uur |
KPI: Recovery time | < 4 uur | < 8 uur | < 24 uur |
Costs per router per month | € 5,00 | € 2,50 | € 1,25 |
For more information on the Service Level Agreements
View the service description here
Capestone bv
Haagse schouwweg 6
2332KG Leiden
Nederland