Frequently Asked Questions

On this page you will find Questions & Answers for the topics: Shipping and Delivery, Payment, RMA and Warranty.

What is my warranty period?

The warranty period varies by brand. You can find an overview of all warranty periods here .

What are the RMA conditions?

Do you have a defective item purchased from Capestone? Before you return the device, you need certify that you have performed at least the following actions: You have tried to get the device working by: – Performing a reset; – Installing the latest available firmware. When you have performed these actions you can use the RMA form to register the article and return it.

What is the status of my RMA?

To find out the status of your RMA please contact support@capestone.com. Please do not forget to mention your RMA reference number.

How does the RMA procedure work at Capestone?

If you notice a defect in an appliance you bought from us, you can return it, provided it meets the conditions. If your product belongs to one of the brands: Cradlepoint, Huawei and Teltonika, Capestone fulfills the handling. Please follow the instructions on the RMA form. Then our engineers will check what is wrong with the product. If the product shows a defect, you will receive a new product from us. If the product is not defective after all, we will have to charge you € 25.00 for the investigation and € 12.00 for administration and shipping costs. For other brands, the manufacturer will take care of the processing.

How do I submit an RMA?

On the RMA page you can read per brand how to file an RMA for your product.

Where do I find my invoice?

After placing your order, you will receive the invoice via email.

Can I pay on account?

The first order you should always pay in advance. After that you can request our sales department to pay on account. You can submit this via sales@capestone.com.

What are the shipping costs of my order?

Orders over €350 have free shipping. For orders below €350 Capestone charges shipping costs depending on the delivery location. Domestic shipments cost €12,50. Foreign shipping: Zone EUR1: €13,00 (Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands) and Sweden. Zone EUR2: €18,50 all other countries in Europe (excl. Russia). Rest of the World: €29.30/custom. all other countries (incl. Russia).

How can I change my order?

To do so, please contact our sales department at: orders@capestone.com or call: +31 85 111 08 38.

What is the status of my order?

To find out the status of your order, please send an e-mail to order@capestone.com. Do not forget to include your reference number.

Where can I find my Track & Trace data?

Once the package is registered with the carrier you will receive an email from them with the Track & Trace information.

What is the difference between the 5G frequency bands?

For mobile networks, low frequency bands such as the 700MHz and 1400Mhz have a greater range than the mid-band frequencies of 3.5GHz and the higher frequency bands such as the 26GHz. In contrast, the higher frequency bands offer the advantage of greater capacity and bandwidth than the low frequency bands.

What frequencies does 5G use?

The 5G network consists of frequencies at 700MHz, 1400MHz, 2100MHz, 3.5Ghz and 26Ghz. Each frequency has its own advantages and disadvantages.

What exactly is 5G? And what are the benefits?

5G means the fifth generation of mobile networks, after 1G, 2G, 3G and 4G. The 5G technology is designed to develop new applications where Gigabit speeds can be transported over the wireless network. Other advantages of 5G are ultra low latency, more network capacity for new use cases and additional customization services such as network slicing.

What should I consider when choosing the right Wireless Wan solution for my industry?

In various industries, our 4G and 5G solutions help make customers’ lives simpler, easier, safer and more sustainable. Are you using the 4G/5G solution for a primary or secondary internet connection? For business-critical communications? Do you need WiFi? Do you want to connect devices to the network such as a camera? And what is the environment like; does the hardware need to be water-dust resistant. In short, several questions need to be asked. As experts, we are happy to help you further!

How do I close a total solution at Capestone?

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Who are the 4G/5G Solutions for?

The 4G/5G Internet Packages of Capestone are specially developed to relieve resellers and companies of the burden of selecting, configuring, installing and commissioning mobile Internet solutions. The engineers of Capestone ensure that the solution is complete and delivered fully pre-configured, including the necessary connectivity.

What does Wireless Wan mean?

Wireless Wan means providing Internet access through a wireless network or a mobile hotspot

Why choose Wireless Wan?

LTE networks are faster than ever before. With the advent of 5G and fixed low prices, Wireless WAN, or wide area networks has become the leading networking option for many business applications.

Why choose to partner with Capestone?

For more than 10 years, we have ensured that our resellers and partners always receive maximum support for projects, requests and other customer and tender processes.

What total solutions does Capestone offer?

The composition of the 4G/5G Internet Packages is based on specific needs from a vertical or application. The following 4G/5G Internet Packages are currently available: 4G Backup, 4G Temporary Internet and the All-in One solutions.

What is the difference between bonding and carrier aggregation?

With bonding different WANs – think 4G, Fiber, VDSL – are combined so that a larger bandwidth can be realized. The difference with CA is that with that technique the router can simultaneously be connected to 2 or more 4G/5G frequency bands or channels of the mobile network of 1 mobile network operator.