Capestone Priority Support – 1 year
With Capestone Priority, you can benefit even more from our experts’ specialized knowledge of (private) 4G/5G mobile Internet solutions, IoT networks, and mission-critical communications. This is useful if you want even more customization than you are already used to from us. Would you like remote/on premise support by one of our Executive Engineers? If so, we offer Capestone Priority. This add-on provides Support at the highest level with the highest priority. How about outsourcing the fleet configuration of your routers to Capestone engineers. Capestone Priority also offers you the opportunity to purchase additional services at very low cost compared to standard services. See the difference between Premium Support and Capestone Priority here
Included in Capestone Priority
- Own Customer Success Manager
- Response time: 2 hours
- Dedicated email address: priority@capestone.com
- Possibility of Remote Support via Anydesk by our Executive Engineers
- Comparable loan device at the time of RMA submission
Custom configuration included
With the Custom Configuration service, Capestone offers the following work when purchasing products and services;
- Setting APN in the router
- Inserting Sim card if ordered from Capestone
- Setting up one or more SSIDs and WiFi networks.
- Setting security policy
- LAN/WAN settings
- Setting data cap in the router
- Set data cap in the sim management portal
- Firmware upgrade
- Full configuration customized with Partner and end customer
Includes:
- Introductory conversation with partner and end customer.
- Remote and on-premise pre-sales support by a Capestone networking engineer (NE) or partner manager (PM)
- Remote project management from certified engineers
- Adding and/or removing accessories or parts. Consider antennas, power supplies, cables or other hardware.
What benefits does Capestone Priority offer
- Unburdening: by purchasing Capestone Priority, you will be completely unburdened and supported in the commissioning and maintenance of your fleet of IoT and 5G devices and connectivity. By using this service, you can be confident that you can use our expertise at all times so that the uptime of your solution is as high as possible.
- Full IoT offering: partners and end users increasingly expect more from a distributor and service providers. By using Capestone Priority, you can provide your customer with a total offering, from hardware, connectivity, support and change management that will allow you to better serve your customers, increase the chances of winning projects and differentiate you from the competition.
- Optimize returns: outsourcing these specialized services allows you to focus on your core business and avoid unnecessary investment in recruiting or training staff. Moreover, it adds additional value to your customer offering and increases your margin.
- Time-to-market: take advantage of a short time to market by activating and configuring hundreds or several thousand routers, trackers or gateways in no time at all, entirely according to your needs and or size.
- Cost savings: because this from Capestone is optimized for delivering these products and services on a large scale, we take a lot of time out of your and/or your client’s hands. You save up to 70% over the cost of your own employees or engineers.
- Customization: work with our IoT engineers to establish a custom configuration that fits your organization and your application. Leverage our experience, knowledge of the products & services of proven solutions and let Capestone implement this configuration for or on your behalf.
