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Register your Capestone RMA

Do you have a defective item purchased from Capestone? Then please follow the steps below.

STEP 1: SOLVE IT YOURSELF

Before you send the device, you declare to have performed at least the following actions:

  1. You have tried to get the device working;
  2. You have performed a reset;
  3. You have installed the latest available firmware*.

*Teltonika: https://wiki.teltonika.lt/view/Main_Page / *Cradlepoint: https://customer.cradlepoint.com/s/NetCloud

RMA Capestone

STEP 2: REGISTER THE ARTICLE

Is the defect still there? Then fill in the information below and send it. You will receive a message within 24 hours whether your RMA has been approved.

Company name:
Contact name:
Phone number:

Product brand:
Product model:
IMEI number:
Serial number:
Purchase date:
Description of the defect:
Return address:

STEP 3: RETURN ARTICLE WITH RMA NUMBER

Has your RMA been approved? Then print this completed form and send it along with a copy of the purchase invoice and the defective device to:

Capestone
Attn. RMA
Haagse schouwweg 6
2332 KG Leiden

If you have any questions/comments following a repair, please contact us via sales@capestone.com or 085-111 08 38.

If after checking that the product is not defective, we are forced to charge you € 25.00 research costs and € 12.00 for administration and shipping costs.

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Capestone bv

HQ
Haagse schouwweg 6
2332KG Leiden
Nederland
Phone: +31 85 111 0838
Email: sales@capestone.com

Capestone GmbH
Konigsallee 61
40215 Dusseldorf
Germany
HRB 100880
Phone: +49 211 8823 4484

VAT number: NL820790461B01
Kvk nr: 17252210

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