Capestone SLA – Office
The Supplemental Service Level Agreement (SLA) Office Hours is an agreement between the client and Capestone that defines the agreements about the level of service. This SLA relates to the services “Failover” and “Temporary Internet” of Capestone. You pay € 1.25 per device per month.
Content SLA – Office
The content of Service Level Agreement (SLA) Office Hours consists of:
- Service window; office hours
- Availability; 95%
- Response time: < 6 hours
- Recovery time; 8 hours
One-time costs
The Service Level Agreements come with a one-time fee. These are as follows:
SLA-O; € 5,00,-
SLA-N; € 7,-50,-
SLA-A; € 12,50,-
