Premium Support Package – 3 years

70,00 excl. VAT

Out of stock, contact sales@capestone.com for delivery times
  • 3 years package
  • Premium Support
  • Value Added Service
Capestone articlenumber: SUP30003 | Vendor articlenumber: PSP-36

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Premium Support Package – 3 years

The Premium Support Packages allow you to purchase additional services over the standard services at Capestone. With this, you can expect even more service from Capestone, allowing you to deliver even better service to your client or customer group.

 

What benefits does Capestone offer with this service;

 

  • Unburdening: by purchasing Premium Support Packages, you will be completely unburdened and supported in commissioning and maintaining your fleet of IoT and 5G devices and connectivity. By using this service, you can be confident that you can use our expertise at all times so that the uptime of your solution is as high as possible.

 

  • Full IoT offering: partners and end users increasingly expect more from a distributor and service providers. By using the Premium Support Packages, you can provide your customer with a total offering, from hardware, connectivity, support and change management that will allow you to better serve your customers, increase the chances of winning projects and differentiate you from the competition.

 

  • Optimize returns: outsourcing these specialized services allows you to focus on your core business and avoid unnecessary investment in recruiting or training staff. Moreover, it adds additional value to your customer offering and increases your margin.

 

  • Time-to-market: take advantage of a short time to market by activating and configuring hundreds or several thousand routers, trackers or gateways in no time at all, entirely according to your needs and or size.

 

  • Cost savings: because this from Capestone is optimized for delivering these products and services on a large scale, we take a lot of time out of your and/or your client’s hands. You save up to 70% over the cost of your own employees or engineers.

 

  • Customization: work with our IoT engineers to establish a custom configuration that fits your organization and your application. Leverage our experience, knowledge of the products & services of proven solutions and let Capestone implement this configuration for or on your behalf.

 

Premium Support Packages contents.

Premium Support Packages Contents
Adjust Router configuration after deployment X
Adjusting SIM configuration after implementation X
Customize alerts, triggers, & data caps in router management portals X
Customize alerts, triggers, & data caps in SIM management portals X
Firmware upgrades on request X
Remote Support via Anydesk X
Monthly Support / Customer Success Manager call X
Dedicated email address VIP@capestone.com X
Customer Success Manager X

 

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