Capestone SLA – Next Bussiness Day

2,50 excl. VAT

Out of stock, contact sales@capestone.com for delivery times

The Service Level Agreement (SLA) – Next Business Day is an agreement between the client and Capestone that sets out agreements about Capestone’s “Failover” and “Temporary Internet” services.

  • Service Window: Office hours
  • Availability: 99.40%
  • Response Time; < 6 hours
Capestone articlenumber: SUP10005

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Capestone SLA – Next Business Day

The supplementary Service Level Agreement (SLA) Next Business Day is an agreement between the client and Capestone in which the agreements about the level of service are laid down. This SLA relates to the services “Failover” and “Temporary Internet” of Capestone. You pay € 2.50 per device per month.

Content SLA – Next Business Day

The content of Service Level Agreement (SLA) Next Business Day consists of:

  • Service window; office hours
  • Availability; 99.40%
  • Response time: < 6 hours
  • Recovery time; 8 hours

One-time costs

The Service Level Agreements come with a one-time fee. These are as follows:

SLA-O; € 5,00,-
SLA-N; € 7,50,-
SLA-A; € 12,50,-

Brand

Capestone

EAN-code