Capestone SLA – Next Business Day
The supplementary Service Level Agreement (SLA) Next Business Day is an agreement between the client and Capestone in which the agreements about the level of service are laid down. This SLA relates to the services “Failover” and “Temporary Internet” of Capestone. You pay € 2.50 per device per month.
Content SLA – Next Business Day
The content of Service Level Agreement (SLA) Next Business Day consists of:
- Service window; office hours
- Availability; 99.40%
- Response time: < 6 hours
- Recovery time; 8 hours
One-time costs
The Service Level Agreements come with a one-time fee. These are as follows:
SLA-O; € 5,00,-
SLA-N; € 7,50,-
SLA-A; € 12,50,-
