Capestone SLA – Always Online

5,00 excl. VAT

Out of stock, contact sales@capestone.com for delivery times

The Service Level Agreement (SLA) Always Online is an agreement between client and Capestone that sets forth agreements about Capestone’s Failover and Temporary Internet services.

  • Service Window: 24/7
  • Availability: 99.70%
  • Response Time; < 2 hours
Capestone articlenumber: SUP10006

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Capestone SLA – Always Online

The supplementary Service Level Agreement (SLA) Always Online is an agreement between the client and Capestone in which the agreements about the level of service are laid down. This SLA relates to the services “Failover” and “Temporary Internet” of Capestone. You pay € 5.00 per device per month.

Contents SLA – Always Online

The content of Service Level Agreement (SLA) Always Online consists of:

  • Service window: 24/7
  • Availability: 99.70%
  • Response time; < 2 hours
  • Recovery time; 4 hours
  • One-time costs

Service Level Agreements come with a one-time fee. These are as follows:

SLA-O; € 5,-
SLA-N; € 7,5,-
SLA-A; € 12,50,-

Brand

Capestone

EAN-code