Capestone SLA – Always Online
The supplementary Service Level Agreement (SLA) Always Online is an agreement between the client and Capestone in which the agreements about the level of service are laid down. This SLA relates to the services “Failover” and “Temporary Internet” of Capestone. You pay € 5.00 per device per month.
Contents SLA – Always Online
The content of Service Level Agreement (SLA) Always Online consists of:
- Service window: 24/7
- Availability: 99.70%
- Response time; < 2 hours
- Recovery time; 4 hours
- One-time costs
Service Level Agreements come with a one-time fee. These are as follows:
SLA-O; € 5,-
SLA-N; € 7,5,-
SLA-A; € 12,50,-
