Technical support specialist

As a Technical Support Specialist you are an important link in the service to our resellers. You ensure that you have sufficient technical knowledge about all products and managed services to help resellers with the most common technical and application questions in the field of 4G/5G mobile networking, Wi-Fi and IoT connectivity. You are the proverbial source of information, the product specialist, for both the customers and the other Capestone employees. If necessary, you provide technical product training and demonstrations of the product. You think in terms of technical and commercial solutions and you know how to translate customer problems and wishes into sales of various products from the Capestone portfolio.

enterprise 4g

Duties and responsibilities

  • You are responsible for configuring, setting up and managing routers, connectivity and cloud management systems.
  • You offer technical support and advice by phone or if necessary on location
  • You participate in international IoT projects in collaboration with operators, service providers, system integrators and resellers.
  • Responsibility for the technical and operational aspects of projects.
  • Capturing all kinds of communication and support cases in Salesforce
  • Management and execution of Service Level Agreement from Capestone to resellers and customers.

We offer you

  • A lot of responsibility and space to learn and grow
  • The ability to obtain a wide range of networking certificates.
  • Participate in various projects at national and international level
  • Nice colleagues and a dynamic working environment
  • A competitive salary

What we expect from you

  • You have a completed MBO or HBO education (in the direction of ICT/IT) and preferably a number of years of relevant work experience.
  • You are eager to learn and like to take initiative.
  • You like structure and can work in a process.
  • You like to switch between technology and commerce.
  • You have an affinity with IT, Telecom and/or new technologies such as 5G
  • You have a good command of the Dutch and English language – German is a plus.

Capestone in a nutshell

Capestone is an innovative company within the IoT sector that provides mobile internet solutions to resellers at home and abroad. This means that we make internet available everywhere, even where it is not yet available. Think of internet in the bus, train, car or boat, but also a 4G/5G solution as a back-up if the fixed internet connection is lost or 5G at home. With our specialization in 4G/5G networking and IoT connectivity, we make this possible at any location, for any application in any industry, in any country.

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