First class support

Our mission is to ensure that complex mobile technology is simple and accessible to you as a partner and your end user. Our team works passionately to implement and maintain our solutions-which ensure that devices anywhere in the world are connected to the Internet. Nowhere else will you benefit from highly specialized knowledge about 4G/5G mobile Internet solutions, IoT networks and critical communications. This sounds expensive, but at Capestone you benefit from Premium Support included with the purchase of all our solutions. If you require even more customization, support on premise/remotely by one of our Executive Engineers, we offer Capestone Priority. This add-on provides Support at the highest level with the highest priority. How about outsourcing the fleet configuration of your routers to Capestone engineers. Capestone Priority also offers you the opportunity to purchase additional services at very low cost compared to standard services. Learn more about our Premium Support and our Priority Pack.

Priority Packs
support
SLA Capestone

Capestone Premium Support

Always FREE included in our product portfolio.

Contact & Response

  • Support department with Specialists who will speak to you directly
  • Response time: 1 business day
  • Contact by e-mail | by phone

RMA

Handling RMA according to manufacturer

Capestone Priority Pack

Contact & Response

  • Eigen Customer Success Manager 
  • Executive Engineer
  • Response time: 2 uur
  • Mogelijkheid Remote Support via Anydesk
  • Dedicated email address: priority@capestone.com

RMA

Vergelijkbaar leendevice bij aanmelding RMA

Configuration of devices

  • Instellen APN in de router
  • Plaatsen van simkaart indien deze bij Capestone besteld is
  • Opzetten van een of meerdere SSID’s en WiFi netwerken
  • Instellen van security policy
  • LAN/WAN instellingen
  • Instellen data cap in de router
  • Instellen data cap in de sim management portal
  • Volledige configuratie op maat gemaakt
  • Aanpassen Router configuratie na implementatie
  • Aanpassen SIM configuratie na implementatie
  • Aanpassen van alerts, triggers, & data caps in router management
  • Aanpassen van alerts, triggers, & data caps in SIM management
  • Firmware upgrades op aanvraag

Contact our experts!

Direct contact

Capestone bv
Haagse schouwweg 6
2332KG Leiden
Nederland